Privacy and Personal Data Protection Policy
TEMELSAN MAKİNA SAN. VE TİC. LTD. ŞTİ. (“Temelsan”, the “Company”, “we”, “us” or “our”) attaches great importance to the privacy and protection of personal data.
This Privacy and Personal Data Protection Policy (“Privacy Policy”) has been prepared to explain how personal data relating to individuals who visit temelsan.net (the “Website”), use our contact or quotation forms, request information about our products and services, or otherwise communicate with Temelsan through digital channels is collected, used, stored and protected.
Personal data is processed in accordance with applicable legislation, in particular Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”). Where applicable to individuals located within the European Economic Area, the provisions of the European Union General Data Protection Regulation (“GDPR”) are also taken into consideration.
1. Data Controller
For the purposes of the KVKK, the data controller responsible for your personal data is:
TEMELSAN MAKİNA SAN. VE TİC. LTD. ŞTİ.
Address: Akçaburgaz Mahallesi, Muhsin Yazıcıoğlu Caddesi No:55/1, 34522 Esenyurt / Istanbul, Türkiye
Telephone: +90 (212) 544 25 18
Email: info@temelsan.com
Website: temelsan.net
Temelsan acts as the data controller by determining the purposes and means of processing personal data.
2. Personal Data We Process
Depending on your use of the Website and the nature of your interaction with Temelsan, we may process different categories of personal data.
Identity and contact information may include your first and last name, company name, email address, telephone number and any other contact information you choose to provide.
Customer enquiry and communication data may include the products or machinery in which you are interested, quotation requests, message content, production or application requirements, country or region information, and correspondence with Temelsan personnel.
For technical service or after-sales support requests, we may process information such as machine model, serial number, fault descriptions, technical information, photographs, videos and any other data you provide that is reasonably necessary to resolve your support request.
During your use of the Website, technical information such as your IP address, browser type, device and operating system information, pages visited, access date and time, referring website, session information, error logs and security records may also be processed.
Where cookies or similar technologies are used, usage and analytics data may also be processed depending on your cookie preferences.
Temelsan does not request special categories of personal data through the Website. Unless strictly necessary for your request, please do not provide sensitive information such as health data, biometric data, religious or political beliefs, or other special categories of personal data.
3. Purposes of Processing Personal Data
Your personal data may be processed in order to communicate with you, assess and respond to your enquiries, prepare quotations, provide information about our products and services, answer technical and commercial questions, and manage sales and after-sales processes.
Your data may also be processed to route your enquiry to the relevant sales, technical service or export team, manage customer relationships, provide service and support, improve the quality of our products and services, and enhance customer satisfaction.
Technical data relating to the Website may be processed to ensure system security, prevent abuse, identify technical errors and performance issues, improve the Website and enhance user experience.
Where permitted by applicable law and where the relevant legal requirements are satisfied, personal data may also be used to communicate information regarding Temelsan products, new products, events, exhibitions, technical content or commercial developments.
Personal data may further be processed for the purpose of complying with legal obligations, establishing, exercising or defending legal rights, and responding to lawful requests from competent authorities.
4. Legal Grounds for Processing
Temelsan processes personal data only where a valid legal basis exists under applicable data protection legislation.
Under the KVKK, personal data may be processed where processing is directly related to the establishment or performance of a contract, is necessary for compliance with a legal obligation, is necessary for the establishment, exercise or protection of a legal right, is necessary for Temelsan’s legitimate interests provided that the fundamental rights and freedoms of the data subject are not adversely affected, or where another processing condition provided for by law applies.
Where explicit consent is required as the legal basis for a specific processing activity, personal data will be processed only after appropriate information has been provided and valid consent has been obtained.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Methods of Collecting Personal Data
Your personal data may be collected directly from you or automatically or partially automatically through your interaction with the Website.
Data may be collected in particular through contact and quotation forms, email, telephone conversations, technical support requests, sales discussions, exhibitions or events, as well as through cookies and similar technologies used on the Website.
Temelsan processes personal data in accordance with the principles of relevance, limitation and proportionality.
6. Contact and Quotation Forms
Information you provide through contact and quotation forms on the Website is used primarily to assess your request and communicate with you, as well as for the purposes described in this Privacy Policy.
If you contact us on behalf of a company, please ensure that you are authorised to provide any personal information relating to other individuals.
Submitting a form does not automatically constitute consent to receive marketing communications.
Where commercial electronic communications are sent, Temelsan will comply with the applicable legal requirements and obtain any necessary permissions.
7. Sharing of Personal Data
Temelsan does not, as a general rule, sell personal data or make it available to third parties for their independent commercial purposes.
Personal data may be shared with authorised Temelsan employees to the extent necessary for the relevant processing purpose.
Where necessary, personal data may also be shared with service providers providing information technology, hosting, cybersecurity, email, cloud infrastructure, CRM, web development, technical support or similar services.
Depending on the nature of your request, your personal data may also be shared with Temelsan’s authorised distributors, dealers, service providers, logistics companies or business partners, but only to the extent necessary to fulfil your request.
Where required by law, personal data may be disclosed to competent public authorities, regulatory bodies, courts, enforcement authorities or other legally authorised entities.
All data transfers are carried out with due regard to the principles of necessity, purpose limitation and data minimisation.
8. International Transfers of Personal Data
Temelsan is an industrial machinery manufacturer operating internationally and works with customers, business partners and service providers in different countries.
Certain service providers used for Website hosting, email, security, cloud infrastructure, analytics or other digital services may operate systems located outside Türkiye.
Accordingly, certain personal data may need to be transferred abroad.
Where personal data is transferred outside Türkiye, Temelsan applies the transfer mechanisms permitted under Article 9 of the KVKK and applicable legislation, including adequacy decisions, appropriate safeguards, standard contractual clauses or other legally recognised mechanisms.
Where the GDPR applies, international data transfers are carried out in accordance with the safeguards provided under the GDPR, including adequacy decisions, standard contractual clauses or other appropriate transfer mechanisms.
9. Cookies and Similar Technologies
The Website may use cookies and similar technologies in order to function properly, maintain security and improve user experience.
Cookies that are strictly necessary for the operation of the Website may be used to the extent permitted by applicable law.
Analytics, performance, advertising or marketing cookies that require consent will only be activated based on your preferences.
Where available, you may manage your preferences through the Website’s cookie preference centre or through your browser settings.
More detailed information regarding cookies and third-party technologies used on the Website may be provided in a separate Cookie Policy.
10. Third-Party Websites and Services
The Website may contain links to third-party platforms such as Google Maps, social media platforms, distributor websites or other external services.
When you access a third-party website or service through such a link, the privacy policies and terms of the relevant third-party provider will apply.
Temelsan is not responsible for the personal data processing activities of third-party websites and services that are outside its control.
We therefore recommend reviewing the privacy policies of third-party providers before using their services.
11. Retention of Personal Data
Personal data is retained only for as long as necessary for the purposes for which it was processed and for any statutory retention periods required under applicable legislation.
Where the purpose of processing no longer exists and there is no other legal basis requiring the data to be retained, personal data will be deleted, destroyed or anonymised in accordance with applicable law.
When determining retention periods, Temelsan takes into account the nature of the data, the purpose of processing, legal obligations, applicable limitation periods and information security requirements.
12. Data Security
Temelsan seeks to implement appropriate administrative and technical measures, proportionate to the nature of the personal data processed and the relevant risks, in order to prevent unlawful processing of or access to personal data and to ensure secure storage.
Such measures may include access restrictions, protection of information systems, access control procedures, management of service providers and appropriate organisational security measures.
However, no method of data transmission over the internet or electronic storage system can guarantee absolute security.
13. Rights of Data Subjects
Under Article 11 of the KVKK, data subjects have the right to determine whether their personal data has been processed, request information regarding processing, learn the purposes of processing and whether the data has been used in accordance with those purposes, learn the third parties to whom the data has been transferred, request correction of incomplete or inaccurate data, request deletion or destruction where the legal conditions are met, request notification of such correction or deletion to third parties to whom the data has been transferred, object to adverse results arising solely from automated processing, and claim compensation where damage has occurred as a result of unlawful processing.
Where the GDPR applies, data subjects may also have rights including access, rectification, erasure, restriction of processing, data portability, objection to certain processing activities and, where applicable, rights relating to automated decision-making.
14. Exercising Your Rights and Contacting Temelsan
You may submit requests concerning your personal data to Temelsan.
Written applications may be sent to:
TEMELSAN MAKİNA SAN. VE TİC. LTD. ŞTİ.
Akçaburgaz Mahallesi, Muhsin Yazıcıoğlu Caddesi No:55/1
34522 Esenyurt / Istanbul, Türkiye
Where permitted under applicable legislation, applications may also be submitted electronically.
Requests sent from an email address already registered in our systems may also be submitted to info@temelsan.com, provided that the applicable legal requirements are satisfied.
Your request should clearly state the nature of your application, and Temelsan may request information reasonably necessary to verify your identity.
Temelsan will assess and respond to requests within the periods prescribed by applicable law.
15. Children’s Privacy
Temelsan’s products and services are primarily intended for businesses and professional users.
The Website is not designed for children and Temelsan does not knowingly seek to collect personal data from children.
Where Temelsan becomes aware that a child’s personal data has been unlawfully submitted to the Website, appropriate steps may be taken to delete such data.
16. Changes to this Privacy Policy
Temelsan may update this Privacy Policy from time to time due to changes in legislation, technologies used on the Website, data processing activities or internal business processes.
The current version of the Privacy Policy will always be published on the Website and will indicate the latest update date.
Where a material change to the processing of personal data requires further notification to data subjects, Temelsan will provide such information in accordance with applicable law.
17. Contact
If you have any questions regarding this Privacy Policy or Temelsan’s processing of personal data, you may contact us at:
TEMELSAN MAKİNA SAN. VE TİC. LTD. ŞTİ.
Akçaburgaz Mahallesi, Muhsin Yazıcıoğlu Caddesi No:55/1
34522 Esenyurt / Istanbul, Türkiye
Telephone: +90 (212) 544 25 18
Email: info@temelsan.com
Website: temelsan.net